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Kustom Imprints prides itself on maintaining the highest quality in our screenprinting and embroidery industry. We spend extra attention in the front end of an order to make sure your specific desires are met so when the final product arrives you are satisfied. It is often arduous, but we do require our customers of sign-off on every order detail for both the item/size/color ordered and the design color/placement/size too.
Please note it is extremely important that a customer pay attention to all the specifics in the order sign-off process so the end result is correct.
Order Returns
An order of customized garments or items that has been screen printed or embroidered cannot be returned because we cannot return the items to our wholesale distributors.
If your final product arrives and you believe it is different than what you signed off on, please contact your sales representative immediately. We will review the complete order with an internal investigation and determine if your instance qualifies for an order reproduction.
Misprinted Garments or Items
Occasionally in large production runs, a few items are misprinted and are distinctly different than the correctly printed or embroidered order. Another potential problem is garment or item defect could have made it past our quality control and been included in your overall job. If this is the case with your order, please contact your sales representative with the specific item(s) and problem. In most cases, Kustom Imprints will credit you back the cost of the misprinted or defective items from your invoice. If the misprint quantity is larger than 5% of your total order, then you may qualify for having the individual items replaced with a reorder. If you already plan to place a reorder and you would just like those misprinted items included in that run, that would not be a problem.
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