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Deadline Times
Our standard order production time for both screen print and embroidery orders is 10 working days. This is normally two weeks, unless a holiday falls in between the order start and completion date. Please note your job production time will not start until the following three approvals are made...
1. Signed work order is received (Or accepted online )
2. Our accounting department has approved payment plan
3. Artwork is approved
Occasionally our production department gets overloaded and we need more than 10 working days to produce an order. We try to alert our customers in every case, However, if you have a job that must be delivered by certain date & time, please make sure your Kustom Imprints sales representative knows your specific deadline requirements from the start of the order.
Sometimes outside factors delay an order like out of stock or back-ordered items. If such an instance occurs, we will notify you of a deadline change by email.
Rush Jobs
If an order is needed in a shorter time frame than our standard order production time of 10 work days, we will try to accommodate your request. However, rush orders often cause us to run our production staff at overtime hours, resulting in the need to charge additional rush fees.
Standard Rush Charges
9 to 6 work days 15%
4 work days 20%
3 work days 25%
2 work days 50%
Minimum Rush Fee - $50.00
Depending on how busy our production schedule is, how quick you need your rush job, how easy it will be to secure the blank goods, and how complex the screen printing or embroidery work will be, our Sales Manager may consider waiving or reducing the rush charges. Please inquire with your sales representative if you feel your specific job should considered.
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