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Product Samples
Often customers will want to see a sample item prior to purchasing a large order of custom screen printed or embroidered garments. To meet the needs of our large and diverse customer base and keep our own operating costs down, we have created detailed sample policies.
Blank Showroom Samples
Hundreds of garments and other imprintable items are available to view in our showroom. Anytime during our business hours, you can visit our showroom to see several different product options. Many showroom items are available to be checked out, but must be returned within 2-3 days. Please note that we do not have every style/color/size option from our catalog on hand in our showroom. If you are looking to see a specific sample style number in a specific color or size, you should contact our sales staff first before you drive to our office.
If we don't have a particular item sample in our showroom, then we will have to purchase it from one of our wholesale resources. All items we offer can be individually purchased as a sample at just the cost of the item plus shipping. Speak with your sales representative for the sample cost of an item.
Returnable Samples
Some premium items like jackets & polo shirts can be ordered as a sample and shipped direct to you. After you have made a decision on which style or item fits your needs best, you can ship back the items and just pay the cost of the freight.
*Please note samples to be returned must remain first quality and cannot be worn or laundered. In addition, we are limited to a sample check-out of 3 items per customer, per order.
Rebate back to large order
If you know the item style needed and would like to order a sample range of sizes to measure your own group, that is no problem. Just place a blank sample order for all the sizes you believe will be ordered. Once you have all sizes figured out, return the samples back to us so we can insert them into your larger screen print or embroidery order. We will rebate the cost of that initial sample order on your larger order placed, less the freight costs.
Hanes T-shirt & Sweatshirt Size Packs
For some of our basic Hanes t-shirts and sweatshirts, we already have pre-assembled size range packs that you can check out for up to two weeks. These size packs are great for spirit wear orders where the parents can go to a front office to make sure the size they are ordering are the right size for their child. The Hanes size packs are available for check-out at no cost for our KI spirit wear customers. Please inquire with our sales staff if you would like more information on the Hanes Sales Pack.
Quality of Our Work Sample
If you need to see a completed item that represents the quality of our screen printing or embroidery work, again no problem. Kustom Imprints believes our production quality is the best in our industry and we have no problem showing examples. Please indicate to our sales department which specific type of sample you would like and where to send it.
Pre-Production Samples
If you require a completed production sample item with your exact screen print or embroidery work, that is not a problem. Please note, it may incur an extra cost and delay the production deadline. On large volume orders, we believe a pre-production sample is often a good idea and recommend it. It will assist you in confirming the right design sizing, placement and colors before the whole order is run.
Screen print pre-production samples are more costly than embroidery samples because the set-up time on our equipment is much lengthier. Pre-productions samples cost:
Screen print pre-production samples...
Sample Item cost +
$20.00 per each imprint color & imprint side
Embroidery pre-production samples...
Sample Item cost +
$25.00 embroidery production cost
If your volume order total exceeds $2,000, you may qualify for a pre-production sample at no cost. Please inquire with your sales representative if you are going to place a larger order.
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